getclosure!

Funiwe Mtshazo

Tired of whinging? Want to make a difference to the service industry in South Africa for good? We all know it's a good thing to be a "conscious" consumer, and give feedback to companies when service doesn't live up to our standards. But with our busy lifestyles, it's almost impossible to find the time to track down the correct person, chase up correspondence and complain effectively about a problem. Enter getclosure!,www.getclosure.co.za, a web-based complaints management portal that takes the hassle out of customer service complaints. All you do is fill out a simple form on the web site and they take care of the rest, simply and discreetly. Best described as an independent online complaints management portal getclosure! submits your complaint to the most appropriate person in the organisation you are lodging a complaint against and tracks the complaint on your behalf. Not only are companies requested to acknowledge receipt of your complaint, but they are also given a time limit in which to respond. Best of all, the service is FREE for consumers. Started by accredited arbitrators and mediators, the site also includes consumer rights news and information relevant to South Africa.